File a Claim

• Theft
• Malicious and willful damage
• Hit and run
• If someone has been injured in the incident
• Arson

• Information about the incident and when it happened
• The police event number and the station the incident was reported to (if applicable)
• Your vehicle registration number and details of any other vehicles or people involved
• Details of any injuries

• Photographs of the damage
• Estimates for repair
• Copies of your driving licence
• A copy of the police report (if applicable)
• Contact details of any witnesses

• We will establish the market value of your vehicle.
• If your vehicle is considered to be a total loss (write off), we will make payment to you, less your deductible and any amount agreed for salvage you retain.
• If your car can be repaired, we will usually look to pay the garage directly. If so, once the repairs are complete, you will need to pay the garage your deductible (if applicable).
• If another person is at fault, we will look to recover any costs. (including the deductible)
• If you are considered to be at fault, we will liaise directly with the other party/parties involved.